Complaints Procedure


21 Plus Telecom Ltd is an independent company that provides communications services to business customers. As we may not provide all the component parts of our services ourselves, we do take responsibility for the services delivered to you. So we will liaise with our suppliers to ensure that any problems with their services are resolved promptly.


We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently.


If you have a complaint about any part of our service, please contact our Customer Services team on 01204 368630 or email: & we will be happy to resolve it as quickly as possible.

Download Customer Complaints Policy PDF